Please read these Terms and Conditions fully before booking with Adventure Biking.
1. Booking means that you, the person making the booking and all other members of your group (hereafter, referred to as “the client(s)”) accept the following Terms and Conditions as laid down by Sean Meagher t/as Adventure Biking (hereafter, referred to as “us” or “Adventure Biking”), and the Terms and Conditions of our partners. (These are available on request).
Once a booking deposit has been received, a contract exists between us and the client(s). This contract is governed under English Law. We guarantee not to increase the price of your trip or course after booking has been confirmed. All clients must be over the age of 18 or have written consent from a parent/guardian at the time the trip or course commences. 2. Payment for Hire and Single Day Trips must be paid in full on booking to secure your place(s). On receipt of a completed booking form and payment, we will send you a receipt that confirms your booking. All invoices are issued in £ GBP. We accept cheques (in £ GBP), cash, bank transfer, paypal and Credit/Debit Card payments (paying by credit/debit card or paypal will incur a further 3% charge). We do not store credit card details nor do we share customer details with any 3rd parties.
3. Cancellations by the Client(s)the client(s) must make cancellations in writing. Cancellation with more than fourteen days prior to course or trip date results in loss of 20% of full payment. Cancellation if less than fourteen days prior to hire or trip date results in loss of 100% of payment. However, alternative dates will be offered at the discretion of Adventure Biking. Failure to arrive at the scheduled departure point at the scheduled time will be deemed as cancellation by the client(s), and as such the client(s) are liable for 100% of the cost of the trip. If the client(s) do not participate in any part of the trip as agreed at the time of booking, the client(s) are not entitled to any refund. 4. Cancellation / Changes to the Trip or Course by Us Adventure Biking reserves the right to cancel courses or trips at any time when we feel that riding conditions are unacceptable or for any other circumstances which are outside of our control e.g. natural disaster, industrial dispute or terrorism. In this event, as much notice as possible will be given, and clients will be offered the same trip on different dates, or a full refund. If the trip has already commenced when the trip is cancelled, you will be offered the same course on different date, no refund will be given. In the event of cancellation or change, we are not liable for costs other than the trip or course costs. We recommend that client(s) be suitably insured against irrecoverable cancellation costs. We are not liable for costs incurred when a trip has to be cancelled due to circumstances beyond our control At times we will need to be flexible, especially with regards to prevailing weather conditions and the ability of the client group. We will make every effort to complete the itinerary as described for your trip or course, but this itinerary in no way defines any contractual obligation between the client(s) and us. 5. Complaints If there is any aspect of your trip or course that you are not totally satisfied with, please bring this to our attention as soon as possible. We will Endeavour to remedy the situation straight away. If the issue is not resolved to your satisfaction, please put your complaint to us in writing. Please note that English Law covers disputes. 6. Changes to the Trip or Course Requested by the Client(s) If the client(s) wish to make a change to the trip or course, we must be informed of those wishes in writing. We cannot guarantee that any alteration will be accommodated, but we will try to meet our client(s) requests if at all possible. Any changes requested may incur increased costs. The client(s) will be informed in writing of these costs. 7. Our Liability We are liable only for the cost of your trip or course. We are not liable for theft, damage or loss of your personal possessions (including your own bikes or hire bikes) when cycling or being transported. We are not liable for situations occurring when in overnight accommodation. We are not liable for cancellation of the contract due to: circumstances beyond our control; the actions of client(s); actions of a 3rd party. We are not liable for injury, accidents or death. We are not liable if you choose to leave the group at any point. 8. Responsibilities of the Client(s) Cycling on and off road is a hazardous activity. You must accept that risk is involved. You must accept the authority of the guide or instructor. You are responsible for your own actions – you must wear an approved cycling helmet and gloves at all times and may wish to wear additional protection (elbow and knee pads). Clients must ride within their own capabilities. Your trip or course may visit a remote and / or inhospitable area, and may take place in inclement weather. You must accept that there may be some risk and discomfort involved. Your trip or course is graded in terms of the level of fitness required to complete it comfortably. It is your responsibility to ensure you are suitably prepared and equipped. We will prevent you from participating if your preparation or equipment poses a hazard to yourself or others. You will not be entitled to a refund in this circumstance. You must act appropriately at all times. You may be removed from the group if you act inappropriately at any time. You will be responsible for any costs incurred after removal from the group, and will not be entitled to any refund. 8a. The Use of Hire Bikes Hire bikes must be booked in advance. The client(s) are liable for any loss/theft of the hire bikes and will also be charged for any damage beyond reasonable wear and tear. 8b. Medical Conditions If you have any medical condition that may affect your ability to complete your trip or course, or any allergies, you must inform us at the time of booking. Similarly you must inform us of any medications which you take at the time of booking. We may ask to see written confirmation from your doctor that you are fit to complete your chosen trip or course. 8c. Dietary Requirements If you have any special dietary requirements, please inform as at the time of booking so we can cater for your needs. 8d. Emergency Contact Details At the time of booking we ask you to provide the name and telephone number of someone we can contact in case of accident or illness. 8e. Insurance You must have in place suitable insurance for the duration of your trip or course. It should cover participation in mountain biking; cover personal items, personal accident, injury and death, medical expenses and the cost of repatriation in the event of accident or illness and irrecoverable costs in the event of cancellation. 9. The use of Clients own Bikes When using your own bikes for the trip or course you must ensure that your mountain bike(s) are suitable for off-road use and are in safe working condition prior to attending. We promise to do our utmost to have a fun and enjoyable time on our bikes.
If you have any further questions, Please Contact Us.